Return & Exchange Policy

Due to the nature of the products sold by Amazing Box, including perfumes, cosmetics, beauty, and personal care products, and in order to maintain product quality and customer safety, the following Return & Exchange Policy applies.

1. Exchange Policy

1. Customers may request an exchange within 24 hours from the date of receiving the order, provided that the product is completely unopened, unused, untested, and in its original condition.
2. The original packaging, seals, labels, barcode, and all accessories included with the product must remain intact and undamaged.
3. Perfumes, cosmetics, beauty, and personal care products cannot be exchanged once the product has been opened, the protective seal has been removed, or the product has been tested or used in any way.
4. If the exchange request is due to a change of mind, wrong selection, or preference for another product, the customer is responsible for all shipping and return costs associated with the exchange, including the cost of returning the original product and shipping the replacement product.
5. No exchange will be approved until the returned product has been received and inspected by Amazing Box to ensure that it meets all exchange requirements.
6. If the product received is incorrect, defective, or different from the product ordered due to an error by Amazing Box, the case will be reviewed and handled in accordance with the applicable consumer rights and regulations.

2. Return Policy

1. Due to the nature of perfumes, cosmetics, beauty, and personal care products, opened, tested, or used products are not eligible for return due to a change of mind or personal preference.
2. Where a return is legally applicable, the product must be completely unopened, unused, untested, and in its original condition, including all original packaging, seals, labels, and accessories.
3. If the return is requested due to a change of mind, incorrect selection, or personal preference, the customer is responsible for the applicable return and shipping costs, provided that the product was delivered correctly and is in perfect condition.
4. The refund will not be processed until the returned product has been received and inspected by Amazing Box and confirmed to meet the return requirements.
5. If the product is proven to be defective, damaged upon delivery, or different from the product ordered due to an error by Amazing Box, the case will be handled in accordance with the applicable consumer rights and regulations.

3. Opened or Used Products

Once a perfume, cosmetic, beauty, or personal care product has been opened, unsealed, tested, or used, it cannot be returned or exchanged simply because the customer has changed their mind or does not like or want the product.

Customers are therefore advised to carefully review the product details before opening or using the product. Our customer service team is available to provide additional product information before purchase.

4. Damaged or Incorrect Products

If a customer receives a damaged product or a product that is different from the item ordered, the customer must contact Amazing Box Customer Service as soon as possible and provide clear photos of the product, packaging, and order details.

The case will be reviewed and verified before an exchange, replacement, or refund is approved.

5. Return Shipping Costs

• Amazing Box does not cover return or exchange shipping costs resulting from a customer's change of mind, incorrect product selection, or personal preference, provided that the product delivered was correct and undamaged.
• Customers must use the return method or shipping company specified by Amazing Box when submitting an approved return or exchange request.
• Amazing Box is not responsible for products returned without prior approval from Customer Service.
• For international orders, the customer is responsible for all return shipping costs and any applicable additional charges, unless the return is due to an error attributable to Amazing Box or another case where the store is legally responsible.

6. General Terms

• All return and exchange requests are subject to inspection and approval.
• Submitting a return or exchange request does not constitute automatic approval.
• Amazing Box reserves the right to reject any request that does not meet the conditions of this policy, subject to applicable consumer protection laws and regulations.
• This policy does not limit any mandatory rights granted to consumers under applicable laws and regulations.
• Amazing Box reserves the right to update this policy when necessary. The version published on the website at the time of purchase shall apply, subject to applicable regulations.