Return and Replacement Policy - Amazing Box

Part 1: Return and Replacement Policy (Kingdom of Saudi Arabia)

1. Replacement Policy:

• Without prejudice to agreed-upon and statutory warranty provisions, the consumer has the right to replace the product provided to them by the store within (7) days from the date of receiving the product. No replacement is allowed after the 7-day period has passed.
• Conditions for Replacement: The product must be in its original, sound condition, and the consumer must not have used the product or benefited from it. The store has the right to inspect the product before replacement to ensure its integrity. The consumer bears the shipping and return costs unless there is a manufacturing defect or an error by the store, in which case the consumer will be fully compensated.

2. Return Policy and Refunds:

• Without prejudice to agreed-upon and statutory warranty provisions, the consumer has the right to rescind the contract and return the product within (7) days from the date of receipt. No returns are allowed after the 7-day period has passed.
• Conditions for Returns: The product must be in its sound, original, and unopened packaging. The consumer bears the return shipping label costs (customer responsibility). Refunds will be processed and credited to the customer's account within (7 to 14 business days) after receiving and inspecting the product, with zero restocking fees. In case of defects or errors, the consumer will be fully compensated.

3. Cases Where Replacement or Return Is Not Allowed:

Consumers are not entitled to replace or return products in the following cases:

1. If the product was manufactured based on the consumer's request or according to specifications they determined (except for defective or non-compliant products).
2. If the product consists of video tapes, discs, CDs, or digital software that has been used.
3. If the product consists of newspapers, magazines, publications, books, or any copyrighted materials.
4. If a defect appears in the product due to misuse or poor handling by the consumer.
5. If the contract involves lodging, transportation, or catering services.
6. If the contract involves the purchase of downloadable software products via the internet.

Part 2: Return and Replacement Policy (GCC Countries: UAE, Bahrain, Kuwait, Oman)

1. International Replacement Policy:

• Customers in GCC countries have the right to replace products within (7) days from the date of receipt.
• Conditions for International Replacement: The product must be in sound, unused condition. For international replacements, the consumer bears the full international shipping costs and delivers the product to the shipping company. The store has the right to inspect it before replacement. In case of defects or errors, the store bears the costs and compensates the customer.

2. International Return Policy and Refunds:

• GCC customers have the right to return products within (7) days from the date of receipt, provided they are in their original sound condition.
• Costs and Refund Processing: The consumer bears the full international shipping costs for the return process (customer responsibility). Upon receiving and inspecting the product, refunds will be processed in the local currency or its equivalent within (7 to 14 business days) with zero restocking fees. In case of store defects or errors, the customer receives a full refund.

3. Excluded Cases for GCC Customers:

Customers are not entitled to replace or return products in the following cases:

1. Products custom-made to customer specifications (unless defective).
2. Used digital software, discs, or media.
3. Books, magazines, or paper publications.
4. Damage resulting from customer misuse or poor handling.
5. Transportation, accommodation, or catering service contracts.