At Amazing Box, we are committed to providing a transparent and convenient shopping experience for our customers. We fully understand the sensitivity of perfumes, which is why we offer safe shipping options (including a refrigerated delivery service) to maintain the quality of your products, in collaboration with a selection of top-tier shipping companies.
1. Geographical Shipping Coverage: We proudly offer shipping and delivery services to our customers across 5 countries: The Kingdom of Saudi Arabia, the United Arab Emirates, the Kingdom of Bahrain, the State of Kuwait, and the Sultanate of Oman.
2. Working Hours and Order Cut-off Time:
- Order Processing Days: Orders are processed and prepared throughout the week (except Fridays).
- Shipping and Transit Days: Shipping companies transport and deliver orders from Monday to Saturday.
- Order Cut-off Time: The cut-off time for an order to be counted within the current working day is 11:00 PM (Riyadh Time). Confirmed orders placed after this time will begin processing on the next working day.
3. Total Processing and Delivery Time:
- Handling and Processing Time: The process of preparing and packaging the order takes from 0 to 7 working days.
- Transit Time: After handing the order over to the shipping company, delivery takes from 0 to 7 working days.
- Total Delivery Time: Based on the above, the total estimated time for the order to arrive ranges between 0 to 14 working days maximum.
4. Shipping Costs: We have adopted a flexible pricing system that gives you the freedom of choice to ensure the best value:
- Standard Shipping (Inside Saudi Arabia): Shipping costs vary based on the shipping company chosen by the customer, with rates starting from 14 up to 25 . The exact and final cost will be clearly displayed on the checkout page before confirming the payment.
- Free Shipping (Saudi Arabia Only): We are pleased to offer completely free shipping for any order within the Kingdom of Saudi Arabia exceeding the value of 700 .
- Gulf Countries Shipping (UAE, Bahrain, Kuwait, Oman): International shipping costs are calculated based on the shipment's weight and the destination country. The final cost will be clearly displayed on the checkout page before confirming the purchase.
5. Approved Shipping Companies: To ensure your shipments arrive safely and quickly, we partner with the best local and international companies, including:
6. Order Tracking and Important Notes:
- Once your order is handed over to the shipping company, you will receive a tracking number and a tracking link via SMS or email to track your shipment.
- Please ensure the accuracy of your delivery address and mobile number. Amazing Box is not responsible for any delay caused by incorrect information provided by the customer.
- If the shipment cannot be delivered due to the customer's lack of response and is returned to the store, the customer may bear the costs of reshipping.
